Privacy policy

introduction


In this privacy policy, we outline our procedures regarding data collected from users who access our website at betterpark.de or otherwise provide us with personal data (collectively: "Users"). The responsible authority within the meaning of the General Data Protection Regulation (GDPR) is the State Commissioner for Data Protection and Freedom of Information of Baden-Württemberg.



Name and address of the data protection officer


Nexobility GmbHErikastr. 2-4

70327 Stuttgart 49 711 99887270


We have appointed a data protection officer. You can reach them by mail at the above address with the addition "-Data Protection-" or by email at privacy@betterpark.de.


User rights


You have the following rights:

  1. You have the right to request confirmation as to whether and to what extent your personal data is used and processed, as well as access to the personal data stored about you and additional information.
  2. Request a copy of the personal data you have voluntarily provided to us in a structured, commonly used and machine-readable format.
  3. Request a correction of the personal data we have stored about you.
  4. Request the deletion of your personal data
  5. object to the processing of your personal data by us
  6. Request the restriction of our processing of your personal data.
  7. File a complaint with a supervisory authority

Please note, however, that these rights are not absolute and are subject to our own legitimate interests and regulatory requirements. If you wish to exercise any of the rights listed here or require further information, please contact our data protection officer at: privacy@betterpark.de.



storage


We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Retention periods depend on the type of data collected and the purpose for which it was collected, taking into account both case-specific circumstances and the need to delete outdated or unused information as soon as possible. We store customer records containing personal data, account setup documents, communications, and other data in accordance with applicable laws and regulations. We may, at any time and at our sole discretion, correct, complete, or remove incomplete or inaccurate data.



Basis for data collection


The processing of your personal data (i.e., any data that can reasonably be used to identify you; "personal data") is necessary for us to fulfill our contractual obligations to you, provide you with our services, protect our legitimate interests, and comply with legal and financial regulatory obligations to which we are subject. By using this website, you consent to the collection, storage, use, disclosure, and other processing of your personal data as described in this Privacy Policy. Please read the Privacy Policy carefully before making any decisions.



What data is collected?


We collect two types of data and information from users.


The first category includes non-identifying and non-identifiable user data provided or collected through the use of the website (“Non-Personal Data”). We do not know the identity of the user from whom Non-Personal Data was collected. Non-Personal Data that may be collected includes aggregated usage data and technical data transmitted by your device, including certain information regarding software and hardware (e.g., browser and operating system used, language settings, access time, etc.). We use this data to improve the functionality of our website. We may also collect data about your activity on the website (e.g., pages visited, browsing behavior, clicks, actions, etc.).


The second category includes personal data, i.e., data that identifies or can identify an individual through reasonable means. Such data includes:


  • Device data: We collect personal data from your device. This data includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other data resulting from your activity on the website.
  • Contact details: When you use the contact form, you will be asked to provide certain information, e.g.: first and last name, email address or postal address or other information.



How do we obtain data about you?


We obtain your personal data from various sources:


  • You provide us with such data voluntarily, for example when registering on our website.
  • We receive such data when you use our website or access it in connection with one of our services.
  • We obtain such data from other providers, services, and public registers (for example, from data traffic analysis providers). All external data sources used are explicitly named below.



How is the data used? To whom is the data passed on?


We do not share user data with third parties, except as described in this privacy policy.


We use data for the following purposes:


  • For communication with you (sending notifications regarding our services, providing technical information and, if necessary, processing customer service requests)
  • For information about new updates and services
  • For marketing our websites and products (more information under “Marketing”)
  • For statistical and analytical purposes, which serve to improve the website.
  • Automated decision-making, including profiling as defined in Article 22(1) and (4) of the GDPR, is expressly not carried out.


In addition to the various uses listed above, we may also share personal data with our subsidiaries, affiliates and subcontractors.


In addition to the purposes listed in this privacy policy, we may transfer personal data to our trusted third-party providers, located in different jurisdictions around the world, for the following reasons:


  • Hosting and operating our website
  • Providing our services, including the personalized display of our website
  • Storing and processing such data on our behalf
  • Placing ads and the ability to assess the success of our advertising campaigns, retargeting users
  • Providing marketing offers and promotional materials in connection with our website and our services
  • Conducting studies, technical diagnoses or analyses


We may also disclose data if we believe in good faith that doing so is helpful or appropriate to: (i) comply with applicable laws, regulations, legal processes, or governmental requests; (ii) enforce our policies (including our agreement) and investigate potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other misconduct, suspected fraud, or security issues; (iv) establish or enforce our legal rights or defend ourselves against legal claims; (v) protect our rights, property, or safety, the safety of our users, your safety, or the safety of others; or (vi) cooperate with law enforcement and/or protect intellectual property or other legal rights.



Cookies



Detailed information about the cookies we use and how to manage them can be found in our Cookie Policy.


Use of script libraries (Google Web Fonts)


To ensure our content is displayed correctly and attractively in every browser, we use script and font libraries such as Google Web Fonts (https://www.google.com/webfonts) for this website. Google Web Fonts are transferred to your browser's cache, so they only need to be loaded once. If your browser does not support Google Web Fonts or blocks access to them, the content will be displayed in a standard font.


  • When script or font libraries are accessed, a connection is automatically established with the library's operator. Theoretically, this operator could collect data. Currently, it is unknown whether and for what purpose the operators of these libraries actually collect data.
  • Here you can find the privacy policy of the operator of the Google library: https://www.google.com/policies/privacy .



Data collection by third parties


This policy only covers the use and disclosure of data we collect from you. If you post data on other websites or disclose it to third parties online, other terms and conditions may apply. Therefore, always read the terms and conditions and privacy policies carefully before disclosing any data.


This privacy policy does not apply to the business practices of companies that we do not own or control, or to individuals other than our employees and staff, including third parties to whom we disclose this data as described in this privacy policy.



How do we protect your data?


We implement security measures on our website with great care and protect your data. We use industry-standard procedures and guidelines to ensure the protection of the data we collect and store, and to prevent the unauthorized use of such data. We also require third parties to adhere to similar security requirements in accordance with this privacy policy. Although we take reasonable steps to protect data, we cannot be held responsible for the actions of those who gain unauthorized access to or misuse our website, and we make no express or implied warranty that we can prevent such access.



Transfer of data outside the European Economic Area


Please note that some recipients may not be located within the European Economic Area. If this is the case, we will only transfer your data to countries approved by the European Commission as having an adequate level of data protection, or we will ensure an adequate level of data protection through a legal agreement.



Marketing


If you have voluntarily provided us with your personal data such as your name, email address, telephone number, etc., we may use this data ourselves or forward it to an external subcontractor to provide you with promotional materials regarding our services that may be of interest to you.


We respect your right to privacy. Therefore, these marketing materials always include the option to unsubscribe or object to further communications. If you unsubscribe, your email address or phone number will be removed from our marketing distribution lists.


Please note that even after unsubscribing from our marketing emails, we will continue to send you emails containing important information that do not include an unsubscribe option. These include maintenance notifications and administrative messages.



Google Ads and Google Conversion Tracking


We place advertisements online and use Google Ads for this purpose. Google Ads is an online advertising program of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Conversion tracking for Google Ads is deactivated on this website.



corporate transaction


We may share data in the event of a corporate transaction (e.g., the sale of significant business units, a merger, consolidation, or asset sale). If such an event occurs, the acquiring company or entity will assume the rights and obligations set forth in this Privacy Policy.



Minors


Protecting children's data is especially important online. This website is not designed for or directed at children. Minors may only use our services with the prior consent or authorization of a parent or guardian. We do not knowingly collect personal data from minors. If a parent or guardian becomes aware that their child has provided us with personal data without their consent, they can contact us at privacy@betterpark.de.



Updates or changes to this privacy policy


We reserve the right to amend or review this Privacy Policy from time to time. You can find the date of the current version under "Last modified on". Your continued use of the platform after the publication of such changes on our website constitutes your acceptance of such changes to the Privacy Policy and is considered your agreement to be bound by the amended terms.



How to reach us


For general questions about the website, the data we collect about you, or the use of this data, please contact us at info@betterpark.de.


Please provide the company information.


Last modified on 01.03.2025